Refund policy
Returns & Refund Policy
At Moterohub, we want you to be satisfied with your purchase. If for any reason you need to request a return, please review the following conditions.
📦 Returns
You have 14 calendar days from the date of delivery to request a return.
To be eligible, the product must be returned in the same condition in which it was received, unused, and with its original packaging whenever possible.
Return shipping costs are the responsibility of the customer.
🎨 Made-to-Order Products
Due to the nature of our products, which are made specifically for each order, we do not accept returns due to change of mind, incorrect size selection, or any reason unrelated to a product defect.
We strongly recommend reviewing all product information and the size guide before placing your order.
❌ Defective or Incorrect Products
If you receive a defective, damaged, or incorrect item, please contact us within 7 calendar days of receiving your order.
After reviewing the case, we will send a replacement at no additional cost.
We may request photographs of the product to verify the issue.
💰 Refunds
Each refund request is reviewed individually.
When applicable, refunds will be issued using the original payment method used for the purchase.
Once approved, refunds may take between 15 and 30 calendar days to appear in your account, depending on your bank or payment provider.
🌍 International Orders
We ship to customers worldwide.
Delivery times may vary depending on the destination country, customs procedures, and carrier conditions.
📬 Lost Packages & Shipping Issues
If your order is lost during transit or any shipping-related issue occurs, our team will work with you to find the best possible solution, including reshipping the order or taking any other appropriate action based on the circumstances.
📩 Contact
For any questions regarding returns, refunds, or order-related issues, please contact us through the customer support channels available on our website.